Now Hiring: Enhanced Care Management Director

Job Type: Fulltime. In-Office.

Compensation: $115,000 – $125,000 annually.

Location: San Francisco, CA

What’s In It for You:

• Insurance: Coverage for medical, dental, life and vision, with varying levels of plans to choose from.
• 403(b) Retirement Plan.
• Paid Time Off (PTO): Including vacation days and sick leave.
• Holidays: 14 Employer-paid holidays.
• Employee Assistance Programs (EAPs): Offering counseling, support services, and resources for personal or work-related issues.
• Professional Development: Opportunities for training, workshops, or skills development programs.
• Paid Parental Leave: Time off for new parents, including maternity, paternity, and adoption leave.
• Voting Time Off (VTO): Allowing employees to take paid time off to vote.

Who We Are: 
Bayview Hunters Point Foundation has been at the heart of social justice for over 50 years, providing support services for predominantly low-income people of color in the Bayview and throughout San Francisco.  

Our mission is to build a community that is empowered, clean, safe, and healthy. We are focused on multidisciplinary, community-informed support for our clients, addressing the root causes of unemployment and homelessness, and advocating for the basic human rights of food, health, economic and housing security.  

Today, BVHPF’s nearly 200 employees serve over 5,000 disadvantaged clients each year. Our programs include:  

• Mental health counseling for youth and adults.
• School-based mental health services.
• Substance abuse counseling and methadone treatment.
• Family transitional and supportive housing.
• Rapid rehousing and flex pool housing programs.
• Case management services at several homeless and housing programs.
• Bayview SAFE Navigation Center.

These programs are funded through nearly 20 contracts with the City & County of San Francisco, and are monitored and regulated by several authorities, including CCSF and the State and Federal government.

Job Summary: 

Under the administrative direction of the Chief Operations Officer (COO) or designee, the Enhanced Care Management (ECM) Director/Administrator is responsible for managing the day-to-day operations of a system of services, including Enhanced Care Management and Community Supports, within a large geographic region. This leadership position is responsible for all aspects of service development, design, and implementation, ensuring high-quality service delivery and compliance with regulatory guidelines. The Director/Administrator will oversee clinical and non-clinical staff, develop strategic partnerships, and collaborate with other BVHPF Directors to coordinate care across mental health and health services programs.

What You’ll Do:

• Manage the day-to-day operations of ECM and Community Supports programs, ensuring alignment with BVHPF's mission and CalAIM goals.
• Provide leadership and supervision to assigned staff, ensuring they perform their established duties and meet program goals.
• Oversee all phases of the management process for the assigned program, including service delivery, staff supervision, and program evaluation.
• Ensure service coordination with existing mental health programs, Program Directors, and Regional Directors.
• This role oversees a unique system of service that may be embedded in existing programs or contracted directly with insurance plans.
• Lead the development, design, and implementation of ECM and Community Supports services, ensuring that programs meet the needs of diverse populations, including those experiencing homelessness or behavioral health challenges.
• Assess, develop, and implement plans to meet programming and service provision needs, ensuring compliance with CalAIM guidelines and other regulatory requirements.
• Provide clinical oversight for ECM services, ensuring staff compliance with productivity standards and the fiscal viability of the program.
• Stay abreast of CalAIM guidelines and ensure compliance with ECM and Community Supports regulations.
• Ensure services meet quality management standards, including documentation, billing, and service provision requirements.
• Develop and maintain relationships with insurance plans and other systems of care to enhance and expand services provided.
• Represent BVHPF at community meetings and stakeholder events as assigned, liaising with County personnel, insurance plans, and other government bodies regarding program design, audits, and regulatory issues.
• Conduct public relations activities in coordination with the administration to promote BVHPF's services and foster strong community relationships.
• Provide prompt intervention during crises to stop the situation and notify relevant stakeholders as needed.
• Ensure the safety, health, and well-being of both staff and members, providing on-the-spot support consistent with BVHPF's philosophy.
• Collaborate with the Fiscal Department to develop and monitor program budgets on a monthly and annual basis.
• Ensure financial compliance with contractual agreements and funder requirements, adjusting budgets as needed for program changes or growth.
• Ensure overall compliance with service agreements, including outcomes, and maintain high-quality standards in service delivery.
• Provide all necessary reports to funders and BVHPF Administration in a timely manner.
• Supervise and support assigned staff in performing their program responsibilities, ensuring alignment with BVHPF’s mission and goals.
• Offer performance feedback, coaching, and professional development opportunities to staff.

What You’ll Need: 

• Master’s Degree in Social Work (MSW) or Marriage and Family Therapy (MFT).
• Active, unrestricted LCSW license issued by the California Board of Behavioral Sciences.
• Minimum of 5 years of experience in program management, preferably in nonprofit, health, or social services sectors.
• Strong leadership skills with experience managing multidisciplinary teams.
• Knowledge of behavioral health interventions and care management.
• Experience with CalAIM initiative and familiarity with Health-Related Social Needs Screening Tools.
• Strong organizational skills with the ability to manage budgets and program metrics.
• Excellent communication skills, with the ability to engage with community partners, funders, and clients.
• Commitment to continuous improvement and quality service delivery.
• Valid California Driver’s License (if job functions require)
• Mobility to work in an office environment and travel between locations as necessary.
• Ability to lift, carry, and transport items up to 40 lbs.
• First two Covid-19 vaccinations of (Moderna or Pfizer) or one dose of Johnson & Johnson.
• Able to meet required state, federal, local and BVHP standards (including, but not limited to) a comprehensive background screening and depending on the position, Live Scan fingerprinting clearance.

Bayview Hunters Point Foundation is a welcoming space for all, regardless of race, gender, sexuality, country of origin, religion, or ability. Candidates from a diversity of backgrounds are strongly encouraged to apply. Bayview Hunters Point Foundation is an Equal Employment Opportunity Employer.

Please visit our website to know more about us: Community Improvement | Bayview Hunters Point Foundation